In case of any manufacturing defect, we understand that sometimes a return may be necessary, and we strive to make the process as easy and convenient as possible.
Here's an overview of our easy returns policy:
Eligibility:
To be eligible for a return, the hardware fittings must be in their original condition, unused, and accompanied by proof of purchase. Returns are typically accepted within 3 days of your purchase date. The return will not be accepted post 3 days of delivery. We reserve the right to refuse returns or exchanges that do not meet our specified criteria.
Simple Return Process:
If you wish to initiate a return, please contact our customer support team or follow the instructions outlined in our return policy. Our support team will guide you through the process and provide you with the necessary information and return authorization, if required.
Return Options:
We recommend using a reliable shipping method and ensuring the items are securely packaged to prevent any damage during transit. Simply contact our customer support team to initiate the return process and receive detailed instructions on how to send the hardware fittings back to us.
Refund or Exchange:
Once we receive and inspect the returned hardware fittings, we will process your refund or exchange, as per your request. Refunds will be issued using the original payment method, and exchanges will be facilitated based on product availability and your preference.
Dedicated Customer Support:
Our customer support team is here to assist you throughout the return process. If you have any questions, concerns, or require further assistance, please don't hesitate to reach out to us on contactstudioreverb@gmail.com.
Please note that certain conditions, such as customized or special-order items, may have specific return policies or restrictions. These details will be communicated clearly at the time of purchase or specified in our return policy.
We aim to provide you with a seamless and satisfactory shopping experience. Our easy returns policy ensures that you can confidently explore our range of hardware fittings, knowing that we are committed to your satisfaction.